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Keywords for this site: Jim Adcock James Adcock James Benjamin Adcock Noah Adcock Noah Robert Adcock Ellen Slive Ellen Adcock Allen Slive Adcock Comics Connection Dragon's Lair Dispatch Microsoft Certified Professional + Internet Microsoft Certified Systems Engineer Microsoft Certified Professional + Site Building MCP+I MCP + Site Building MCSE A+ Resume Employment Austin Texas TX + Active Server Pages Administering Administration Aplus applications ASP Basic CCNA Certification CERTIFICATIONS Certified Cisco Client-side Scripting COM CNA CNE code Commerce Component Object Model computer CompTIA customer service database database design Dell Computer Corporation design Designing desktop Dimension documentation e-mail FORTRAN FTP hardware partners HTML iis Implementing information installation Internet Internetworking JScript JavaScript Latitude LINUX Microsoft Microsoft Internet Information Server Microsoft Office Microsoft Site Server Commerce Edition Microsoft Solution Framework Microsoft SQL Microsoft Visual InterDev Microsoft Visual SourceSafe MSF Netware Network Network/Server networking networked networks Object Model operating Optiplex PC portable Poweredge Precision programming Router scripting server software solutions support Supporting system Systems T-SQL TCP/IP technical Technician Technologies Telcom Productions Transact-SQL troubleshoot Troubleshooting VBScript web page design web site Website Win2K Windows 2000 Windows 95 Windows 98 Windows NT 4.0 workstation www.Dell.com XHTML XML acquire Adcock Assistant Manager associated available Benjamin building business Call Profile Classes client co-host co-wrote commerce concepts contact contacts Core coursework creating creative direction customer leads customers deposits direction director editing editorial EDUCATION educational Engineer Enterprise equipment essentials EXPERIENCE feature financing firing Foreman gather goals head writer hiring inclusion independent producer Integration interviews inventory issues James Jim jim@dlair.net languages layout lighting magazine mailings maintaining Major Accounts management manager managing Marketing materials mechanical operation operations opportunity Plus policies position potential presentation presentations producer productive products Professional Proficiency promotional prospectus Public Access television publish quality recommendation REFERENCES repair Representative Resolution Data Analysis resolve responsible Responsibilities retail sales Round Rock sales scripts Senior skills Specialist start-up starting Store Manager structure supervision suppliers team Technical Recruiting technical writing TRAINING Understanding variety volunteer work writing ACTV advertising aerospace engineering Austin Community College Austin Community Television Austin Typewriter & Computer Austin Typewriter & Computer bids Burger King video camera technician cash handling casting Comics Connection Cutting Edge Comics Dragon's Lair Comics & Fantasy Dragon's Lair Comics & Fantasy Executrain Infinity Publishing Platt Construction Services staffing telemarketing University of Texas at Austin

Site Description: The website of Jim Adcock, Ellen Slive Adcock, and their son Noah Robert Adcock. Jim is Manager Emeritus of Dragon's Lair and the host of Comics Connection. The site includes the Incredible Automated Counting Machine, the Six Degrees of Science Fiction, and the Resume of: James B. Adcock

OBJECTIVE
Employment in a position to design, develop, deploy, and/or support web applications and infrastructure, including computer software, hardware, and networks, that will allow me to utilize my skills in creating and maintaining a productive networked environment while furthering my technical educational goals.

TECHNICAL SKILLS

TECHNICAL EXPERIENCE

1999 - 2001	DELL COMPUTER CORPORATION
	Web Site Administrator II/Web Technologist

Designed, developed, deployed, and maintained applications for WWW.DELL.COM.

	Developed ASP/SQL intranet web application for inventory control of departmental library
	Created site map for E-commerce application and reviewed code for adherence to code standards
	Identified and removed orphan stored SQL procedures, ASP code and pages for E-commerce application, increasing efficiency of the application
	QA tested E-commerce application, identified defects and verified solutions
	Wrote ASP/SQL code to test performance of data model of E-commerce application

	Network/Server Senior Support Technician
	Major Accounts Senior Support Technician, Desktop Systems

	Provided hardware, operating system and software technical support via telephone for Dell's desktop and server computer systems to their largest customer accounts
	Provided Dell customers with highest quality interactions in situations that might otherwise be frustrating to the customer
	Special projects: Technical Recruiting - Identified potential candidates to add to support team Call Profile and Resolution Data Analysis - Evaluated efficacy of troubleshooting tools by identifying technical issues and solutions Web Page Design and HTML Coding - Designed online troubleshooting tools and adapted product documentation as online intranet information resources

1998 - Present

Freelance Computer Support Technician

Provided troubleshooting and repair of hardware and software for individuals and small businesses

TECHNICAL TRAINING AND CERTIFICATIONS

	MCSE Certification - Microsoft Certified Systems Engineer for Windows NT 4.0
	MCP+I Certification - Microsoft Certified Professional + Internet
	MCP+SB Certification - Microsoft Certified Professional + Site Building Microsoft Exams Completed: Networking Essentials Implementing and Supporting NTTM 4.0 Workstation Implementing and Supporting NTTM Server 4.0 Internetworking with Microsoft® TCP/IP on Microsoft® Windows NTTM 4.0 Implementing and Supporting NTTM Server 4.0 in the Enterprise Implementing and Supporting Microsoft® Internet Information Server 4.0 Designing and Implementing Web Solutions with Microsoft® Visual InterDev 6.0 Designing and Implementing Databases with Microsoft® SQL Server 7.0 Designing and Implementing Commerce Solutions with Microsoft® Site Server 3.0, Commerce Edition
	A+ Certification - CompTIA certified computer tecnician
	Dell Certified Technician (Certification expired) Optiplex desktop, Dimension desktop, Latitude portable, Precision workstation and Poweredge server products
	Dell Web Site Development and Administration Training Course 8-week course covering Microsoft Internet Information Server (IIS), Microsoft Visual InterDev, Microsoft Visual SourceSafe, Active Server Pages (ASP), Client-side Scripting, Component Object Model (COM), Microsoft SQL and Transact-SQL language, database design, XML, Microsoft Site Server Commerce Edition, and Microsoft Solution Framework (MSF).
	Dell Network/Server Technical Support Training Course Intensive 3-week course covering hardware, software, and networking.
	Dell Major Accounts Desktop Technical Support Training Course Intensive 4-week course covering hardware, software, customer service, and call documentation.
	Microsoft Technical Training at Executrain, Austin Microsoft Windows NT 4.0 MCSE Certification Classes, including coursework in Administering and Supporting Windows NT 4.0 Server and Workstation, Core and Enterprise Technologies, Internetworking, and Internet Information Server.

TECHNICAL EDUCATION GOALS FOR THE NEXT YEAR

	Microsoft Windows 2000 MCSE Certification
	Microsoft MCSD Certification
	Cisco Router certification

ADDITIONAL RECENT EMPLOYMENT EXPERIENCE

1991 - 1999	DRAGON'S LAIR COMICS & FANTASY
	Store Manager

	Supervised and trained employees
	Created policies, including operations, hiring and firing
	Determined ordering and inventory levels, store layout and product presentation
	Prepared promotional and advertising materials

1990 - 1994	Austin Typewriter & Computer
	Marketing Integration Specialist

	Generated new customer leads and maintained contacts with customers and suppliers
	Created sales scripts, mailings, and other direct marketing materials
	Wrote bids and presentations for potential customers
	Trained telemarketing staff
	Managed networked customer contact database

1989-1991	Sales Representative, TELCOM PRODUCTIONS
1984-1989	Foreman, PLATT CONSTRUCTION SERVICES
1986-1987	Assistant Manager, BURGER KING

SUPPLEMENTARY EXPERIENCE

1992 - 1997	AUSTIN COMMUNITY TELEVISION
	Independent Producer

ACTV, Austin’s local Public Access television station, broadcasts productions by independent producers. As a volunteer, I assisted in many different productions in a variety of positions, from fill-in camera technician to director. I was head writer and co-host of “Cutting Edge Comics”, a weekly, live television program from August 1992 to August 1994. When I was certified as an independent producer in February 1995, I became producer until August 1997, renaming the show “Comics Connection” but continuing the tradition of quality programming covering the world of comics. Producing the show included: creating scripts for news, editorial, and pre-taped feature segments, as well as questions for interviews; financing; providing creative direction; casting, staffing technical positions, and performing many of the technical tasks myself, including direction, editing, lighting, and camera work.

1991 - 1992

INFINITY PUBLISHING

A start-up company intended to publish a magazine. As one of four partners involved in starting the company, I helped gather information for inclusion in the prospectus, the rough draft of which I co-wrote. Though we were unable to acquire financing during our window of opportunity, the experience provided me with an education in starting a business.

EDUCATION
Austin Community College and University of Texas at Austin

Coursework in aerospace engineering, business, and technical writing

REFERENCES
Available on request.